Shipping policy
Order Processing
All merchandise is made to order through our print-on-demand fulfillment partner.
Please allow 2–7 business days for processing before your order is shipped.
During busy periods, product launches, or holidays, processing times may be slightly longer.
Shipping Locations
We currently ship to:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
Shipping availability may vary depending on the product and supplier.
Shipping Times
Estimated shipping times vary by destination and product type.
Approximate delivery estimates:
- Australia: 3–10 business days
- New Zealand: 5–12 business days
- United States & Canada: 5–15 business days
- United Kingdom: 5–15 business days
These timeframes are estimates only and are not guaranteed.
Split Shipments
As products may be fulfilled by different suppliers or facilities, orders containing multiple items may arrive separately and with different tracking numbers.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the products ordered.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Addresses
Please ensure your shipping information is correct before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Orders
Once an order has been shipped, delivery times are controlled by the shipping carrier.
We are not responsible for shipping delays caused by:
- postal carriers
- customs processing
- weather events
- carrier disruptions
If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist.
Digital Products
Digital products, including ebooks and downloadable content, are delivered electronically and are not subject to shipping.
Contact
For shipping enquiries, please contact:
hello@sarahrosefoster.com.au